Delivery and Returns Policy

Last updated: 2 September 2026

We want you to be happy with your Poise order. This policy explains our delivery, returns, exchanges and refund process, including the different arrangements that apply to bespoke and personalised products.

If you have any questions about your order, please contact us at:

info@poisegymnastics.co.uk

Delivery

Orders are delivered using Royal Mail, Evri or another appropriate delivery service depending on the size and type of order.

Delivery charges, where applicable, will be shown at checkout or confirmed when your order is placed.

Please ensure that your delivery address and contact information are correct when placing your order. Poise cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.

Standard Product Delivery

For products available to purchase directly from our website, we aim to dispatch your order as quickly as possible.

Estimated delivery information will be provided during the ordering process where available.

Please remember that dispatch and delivery times are estimates unless we have specifically agreed a guaranteed delivery date with you.

Bespoke & Custom Orders

Lead times for bespoke and customised products vary depending on the type of garment, quantity ordered, complexity of the design and our current production schedule.

Once your order has been confirmed, we will provide you with an estimated completion or delivery timeframe.

All bespoke orders must be paid for in full before production begins.

Where design approval is required, production will not begin until the final design has been approved and full payment has been received.

We will contact you if we become aware of a significant delay affecting your order.
Returns – Standard Products

We offer a 30-day returns period for eligible standard products.

You can return an eligible item for either:

To qualify for our 30-day returns policy, items must be:

Please take care when trying on garments. Items showing signs of wear, use, damage, marks, make-up, deodorant, fake tan, perfume, washing or alteration may not qualify for our voluntary returns policy.

To arrange a return or exchange, please email:

info@poisegymnastics.co.uk

Please include your name and order details so that we can advise you on the return process.

Our 30-day returns policy is in addition to your statutory consumer rights.

Return Postage

For standard change-of-mind returns or exchanges, the customer is responsible for the cost of returning the item to Poise.

We recommend using a tracked or otherwise appropriate postal service and keeping proof of postage until your return has been completed.

If an item is faulty, damaged or has been incorrectly supplied by Poise, please contact us before returning it so that we can advise you on the appropriate return arrangements.

Exchanges

If you would like to exchange an eligible standard item for another size or product, please contact us at:

info@poisegymnastics.co.uk

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative or issue a refund.

Where there is a difference in price between the original and replacement products, an additional payment or refund may be required.

Refunds

Once we receive your return, we will inspect the item to ensure that it meets the conditions of our returns policy.

Where a return is accepted, your refund will normally be made to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Bespoke & Personalised Products

Many Poise garments are created specifically for individual customers, gymnasts and gymnastics clubs.

Examples may include:

Where a product is genuinely made to your specification or clearly personalised, it cannot normally be returned or exchanged simply because you have changed your mind, selected the wrong size or no longer require the item.

This does not affect your statutory rights if an item is faulty, not as described or does not conform to the agreed specification.

Bespoke Design Approval

For bespoke products, you may be asked to approve a design, artwork or digital proof before production begins.

Please check your proof carefully before approving it, including:

Once a design has been approved and production has begun, changes may not be possible.

Poise will not normally be responsible for an error or design feature that was clearly visible in a proof that the customer approved.

This does not affect your rights where the finished product contains a manufacturing fault or materially differs from the approved design.

Sizing & Measurements

Please check the relevant Poise size guide carefully before ordering.

Customers are responsible for selecting the correct size and for providing accurate measurements where measurements are requested.

Where a customer, parent, gymnast or club takes their own measurements, Poise cannot accept responsibility for incorrect sizing resulting from inaccurate measurements being supplied to us.

If you are unsure which size to order, please contact us before placing your order or approving a bespoke order and we will be happy to provide guidance.

Any sizing guidance provided by Poise is intended to assist with your decision. Individual fit can vary depending on body shape, proportions, garment design and fabric.

Faulty, Damaged or Incorrect Items

If you receive an item that you believe is faulty, damaged, incorrect or materially different from what you ordered, please contact us as soon as reasonably possible at:

info@poisegymnastics.co.uk

Please include:

We will review the issue and arrange an appropriate solution in accordance with your legal rights.

Nothing in this policy affects your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.

Lost or Delayed Deliveries

If your order has not arrived within the expected timeframe, please contact us at:

info@poisegymnastics.co.uk

We will investigate the delivery with the relevant courier and advise you of the next steps.

If a parcel arrives damaged, please retain the packaging and contact us as soon as possible. We may request photographs of the parcel and packaging to assist with our investigation.

Need Help?

If you have any questions about delivery, sizing, returns, exchanges or your bespoke order, please contact us before ordering.

Poise
Premium Bespoke Gymnastics Apparel

Email: info@poisegymnastics.co.uk

Delivery and Returns Policy

Last updated: 2 September 2026

We want you to be happy with your Poise order. This policy explains our delivery, returns, exchanges and refund process, including the different arrangements that apply to bespoke and personalised products.

If you have any questions about your order, please contact us at:

info@poisegymnastics.co.uk

Delivery

Orders are delivered using Royal Mail, Evri or another appropriate delivery service depending on the size and type of order.

Delivery charges, where applicable, will be shown at checkout or confirmed when your order is placed.

Please ensure that your delivery address and contact information are correct when placing your order. Poise cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.

Standard Product Delivery

For products available to purchase directly from our website, we aim to dispatch your order as quickly as possible.

Estimated delivery information will be provided during the ordering process where available.

Please remember that dispatch and delivery times are estimates unless we have specifically agreed a guaranteed delivery date with you.

Bespoke & Custom Orders

Lead times for bespoke and customised products vary depending on the type of garment, quantity ordered, complexity of the design and our current production schedule.

Once your order has been confirmed, we will provide you with an estimated completion or delivery timeframe.

All bespoke orders must be paid for in full before production begins.

Where design approval is required, production will not begin until the final design has been approved and full payment has been received.

We will contact you if we become aware of a significant delay affecting your order. Returns – Standard Products

We offer a 30-day returns period for eligible standard products.

You can return an eligible item for either:

A refund; or

An exchange.

To qualify for our 30-day returns policy, items must be:

Returned within 30 days of receipt;

Unworn and unused;

In perfect, resalable condition;

In the original packaging where applicable; and

Returned with all original tags still attached.

Please take care when trying on garments. Items showing signs of wear, use, damage, marks, make-up, deodorant, fake tan, perfume, washing or alteration may not qualify for our voluntary returns policy.

To arrange a return or exchange, please email:

info@poisegymnastics.co.uk

Please include your name and order details so that we can advise you on the return process.

Our 30-day returns policy is in addition to your statutory consumer rights.

Return Postage

For standard change-of-mind returns or exchanges, the customer is responsible for the cost of returning the item to Poise.

We recommend using a tracked or otherwise appropriate postal service and keeping proof of postage until your return has been completed.

If an item is faulty, damaged or has been incorrectly supplied by Poise, please contact us before returning it so that we can advise you on the appropriate return arrangements.

Exchanges

If you would like to exchange an eligible standard item for another size or product, please contact us at:

info@poisegymnastics.co.uk

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative or issue a refund.

Where there is a difference in price between the original and replacement products, an additional payment or refund may be required.

Refunds

Once we receive your return, we will inspect the item to ensure that it meets the conditions of our returns policy.

Where a return is accepted, your refund will normally be made to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Bespoke & Personalised Products

Many Poise garments are created specifically for individual customers, gymnasts and gymnastics clubs.

Examples may include:

Bespoke leotards;

Custom club jackets and tracksuits;

Club-branded clothing;

Personalised garments;

Garments incorporating club logos, names or other custom artwork; and

Products manufactured to an individually agreed specification.

Where a product is genuinely made to your specification or clearly personalised, it cannot normally be returned or exchanged simply because you have changed your mind, selected the wrong size or no longer require the item.

This does not affect your statutory rights if an item is faulty, not as described or does not conform to the agreed specification.

Bespoke Design Approval

For bespoke products, you may be asked to approve a design, artwork or digital proof before production begins.

Please check your proof carefully before approving it, including:

Colours;

Logos;

Names and spelling;

Wording;

Design details;

Graphic positioning; and

Garment details.

Once a design has been approved and production has begun, changes may not be possible.

Poise will not normally be responsible for an error or design feature that was clearly visible in a proof that the customer approved.

This does not affect your rights where the finished product contains a manufacturing fault or materially differs from the approved design.

Sizing & Measurements

Please check the relevant Poise size guide carefully before ordering.

Customers are responsible for selecting the correct size and for providing accurate measurements where measurements are requested.

Where a customer, parent, gymnast or club takes their own measurements, Poise cannot accept responsibility for incorrect sizing resulting from inaccurate measurements being supplied to us.

If you are unsure which size to order, please contact us before placing your order or approving a bespoke order and we will be happy to provide guidance.

Any sizing guidance provided by Poise is intended to assist with your decision. Individual fit can vary depending on body shape, proportions, garment design and fabric.

Faulty, Damaged or Incorrect Items

If you receive an item that you believe is faulty, damaged, incorrect or materially different from what you ordered, please contact us as soon as reasonably possible at:

We will contact you if we become aware of a significant delay affecting your order.
Returns – Standard Products

Poise
Premium Bespoke Gymnastics Apparel