Privacy Policy
Last updated: 2 September 2026

At Poise, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, make an enquiry or otherwise communicate with us.
For the purposes of UK data protection law, Poise is responsible for the personal information described in this policy.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:
Email: info@poisegymnastics.co.uk

1. Information We Collect
We may collect personal information when you use our website, place an order or communicate with us.
This may include:

• Your name

• Email address

• Telephone number

• Billing and delivery address

• Details of products you order

• Order and transaction history

• Information you provide when contacting us

• Information relating to bespoke or customised products

• Club names, logos, artwork, photographs or other files that you provide to us by email

• Technical information about how you use our website, such as your IP address, browser type, device information and website activity

• Marketing preferences

We only collect information that we reasonably need to operate our business and provide our products and services.

2. How We Collect Your Information
We may collect personal information when you:

• Place an order through our website

• Complete a contact form

• Contact us by email

• Enquire about a bespoke product

• Provide logos, artwork, photographs or other information for customised products

• Subscribe to marketing communications

• Browse or interact with our website

Our website is hosted using Wix, which may also collect certain technical information when you visit or use the website.

3. How We Use Your Information
We may use your personal information to:

• Process and fulfil your orders

• Take and manage payments

• Arrange delivery of your order

• Communicate with you about an order

• Respond to questions and enquiries

• Produce bespoke or customised clothing and products

• Create designs, samples or proofs requested by you

• Provide customer service

• Maintain appropriate business and accounting records

• Prevent or investigate fraud or misuse of our website

• Improve our website, products and services

• Send marketing communications where we are permitted to do so

We will not sell your personal information to third parties.

4. Our Lawful Basis for Using Your Information
UK data protection law requires us to have a lawful reason for processing your personal information.
Depending on the circumstances, we may rely on:
Contract – where processing your information is necessary to provide products or services that you have ordered or requested.
For example, we need your name and delivery address in order to send an order to you.
Legal obligation – where we are required to retain or use certain information to comply with our legal obligations, including tax and accounting requirements.
Legitimate interests – where it is reasonably necessary for operating and improving our business, providing customer service, preventing fraud or responding to enquiries, provided that your rights and interests do not override those interests.
Consent – where you have specifically agreed to a particular use of your information, such as certain forms of marketing. Where we rely on consent, you can withdraw it at any time.

5. Payments
Payments made through our website are processed using Wix Payments.
Payment providers may collect and process information necessary to complete your transaction.
Poise does not need to receive or store your complete payment card details in order to process an online payment.
You should also review Wix's privacy information for further information about how Wix processes personal information.
6. Delivery
Where you place an order requiring delivery, we may share the information necessary to deliver your parcel with our delivery providers.
We currently use delivery services including:

• Royal Mail

• Evri

Information shared may include your name, delivery address, contact details and other information reasonably required to deliver and track your order.

7. Bespoke Designs, Logos and Photographs
Poise specialises in bespoke gymnastics apparel and we may communicate directly with customers and gymnastics clubs when developing customised products.
You may therefore provide us with club logos, photographs, artwork, names or other information by email.
We will use this information for purposes connected with your enquiry or order, such as creating designs, visualisations, proofs and customised garments.
Please make sure that you have the appropriate permission to provide us with any logos, photographs or personal information relating to another person.
Where photographs contain identifiable children or young people, you should only provide these to us where you have the appropriate authority or permission to do so.
We will not use customer-supplied photographs or personal information for unrelated purposes without an appropriate lawful basis.

8. Email Communications
We use email to communicate with customers and respond to enquiries. Our email services may be provided through Google/Gmail.
Emails may contain personal information such as your name, contact details, order information and information relating to bespoke designs.
We take reasonable steps to restrict access to business email accounts and protect the information contained within them.

9. Marketing
We may occasionally send information about Poise products, launches, offers or other relevant news where we have an appropriate lawful basis to do so.
Where required, we will ask for your consent before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting:
info@poisegymnastics.co.uk
or by using an unsubscribe option where one is provided.

10. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online shop to operate correctly. Other cookies may help us understand how visitors use our website or support additional functionality.
Where required, we will ask for your permission before placing non-essential cookies on your device.
You can manage your cookie preferences through the cookie controls provided on our website.
Further information can be provided in our separate Cookie Policy.

11. Who We Share Your Information With
We only share personal information where reasonably necessary for operating our business, providing our products and services, or complying with the law.
This may include:

• Wix, which provides our website and e-commerce platform

• Wix Payments and other payment-related service providers

• Royal Mail and Evri for delivery

• Google/Gmail for email services

• Professional advisers such as accountants

• IT, website or technical service providers where required

• Government, regulatory or law enforcement authorities where we are legally required to provide information

These organisations may process personal information on our behalf or for their own purposes depending on the service they provide.

12. International Transfers
Some of the companies that provide services to Poise may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards recognised under UK data protection law are used where required.

13. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
The length of time may depend on the type of information and whether we are required to retain it for legal, accounting, tax, contractual or dispute-resolution purposes.
Order and transaction records may therefore be retained for longer than general enquiries.
Information that is no longer required will be deleted or securely disposed of where appropriate.

14. Keeping Your Information Secure
We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
However, no website, email service or internet transmission can be guaranteed to be completely secure.

15. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:

• Ask us for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how your information is used in certain circumstances

• Object to certain uses of your personal information

• Receive certain information in a portable format where applicable

• Withdraw your consent where we rely on consent

Some rights only apply in particular circumstances.
To exercise any of these rights, contact us at:
info@poisegymnastics.co.uk
We may need to verify your identity before completing your request.
Your right to object
You have the right to object to certain processing of your personal information where we rely on legitimate interests. You also have the right to object to the use of your personal information for direct marketing.

16. Children's Information
Our products include gymnastics clothing and apparel designed for children and young people. However, our website and online purchasing services are intended to be used by adults, including parents, guardians and representatives of gymnastics clubs.
We do not intentionally ask children to create customer accounts on our website.
If personal information relating to a child is provided to us in connection with bespoke products, photographs or other communications, we will only use that information where there is an appropriate reason and lawful basis for doing so.

17. Complaints
If you have concerns about how Poise has handled your personal information, please contact us first at:
info@poisegymnastics.co.uk
You also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information about making a complaint is available through the ICO website at www.ico.org.uk.

18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example if our website, suppliers, services or legal obligations change.
The latest version will be published on our website and the date at the top of this policy will show when it was last updated.
Poise
Premium Bespoke Gymnastics Apparel
Email: info@poisegymnastics.co.uk